Thursday, 25 August 2005

Unexpected Technical Support (rarely, if ever!)

So it's like this, you sign up for the cool new beta service and something small doesn't work quite right. No surprise.

So you email support and then expect to hear in a week or so. That is, of course, unless you're emailing the kids over at BlogBeat. Jeff emailed me back in short order with the answer to my problem and I'm up and running. Now, I know that start-ups like this have to provide nearly instantaneous tech support service if they want to survive the influx of stat-obsessed-self-absorbed-beta-is-not-soon-enough crowd. But it seems that lots of start-up service providers don't understand this. Jeff clearly does. I haven't been able to critically look at the product yet, but between their fun error message and the fast and personal response - I'm already a passionate user. Kathy Sierra fans know what I'm talking about.

Thank Jeff! I'm up and running. The interface is Google-Maps-Ajax beautiful and I'm impatiently awaiting hits.

For all you non-RSS reading folk - consider yourself notified - Big Brother BlogBeat is watching you.
Posted by Matt Galloway at 11:13 PM in Interesting Stuff
Comments (3)

Unexpected Error (aren't they all?)

I've been looking at the new blog metering tool BlogBeat. It looks very cool, although I haven't yet gotten an email from my registration so I'm not yet recording stats. Anyway, I was clicking around and got an error that said "Unexpected Error (aren't they all?)". I love clever and/or funny error messages - they just take the edge off. The best I've seen is the BlogLines Plumber. You just can't help but empathize.

Software developers of the world take note.
Posted by Matt Galloway at 10:24 PM in Interesting Stuff
Comments (0)

Intel's Media Platform Branded for Analytics!

Okay, okay, I don't know if the kids over at Intel were thinking about analytics, but their rumored new brand for their media PC platform sure will be easy to spot in a crowded blogoshere. If you haven't heard - it's Viiv (pronounced like 'five').

Simple and beautiful BlogPule Trend graph here.

[Via Dan Ackerman over at CNET]
Posted by Matt Galloway at 10:02 PM in Technology & Culture
Comments (0)
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